SPORTWORKS UK - Active For All

Terms and Conditions

Sportworks UK^® is a trading name of Sportworks Teamwear Limited, a company registered in England No: 6971170

Registered address: 52 Victoria Gardens, Wokingham RG40 5YJ

Contents of this Web Site
Whilst every effort is made to ensure the accuracy and content of this website, Sportworks UK are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and images presented on this site are subject to change without prior notice. Due to the inconsistency of colour accuracy on computer monitors, colour tones and shades may not be exact to the product.

Cancellations and changes to your order
Sportworks UK will process your order within 48 hours of you placing it on the website and in most cases sooner. Unless we receive notification from you before we process your order, we CANNOT cancel, add, remove or change it in any way.

To cancel or change an order, please contact a member of our customer services team as soon as possible. We recommend you contact us by a phone call initially and follow it up with an email should your order NOT yet have been processed. Due to a large amount of incoming email, sole reliance upon this method of contacting us may result in a delay which prevents any opportunity of cancellation or changes being made. If we can cancel your order, we will do so and issue a confirmation email which you should retain.

Please make sure that you check your order thoroughly before confirming it on the website.

Returns
Only faulty goods which arrive in a state not suitable for purpose, will be accepted for a refund or exchange.

In this unlikely event, please return the faulty goods in the same condition as when they arrived, unused and with all packaging and tags intact. This must be within 14 days of purchase to qualify for either a refund or exchange. If goods are deemed faulty and we do not have your first choice of exchange or replacement, we will of course offer a full refund.

Along with the invoice will be a returns form which explains the returns process. You will need to complete the appropriate section so we know what action to take. We do not offer a free returns service. However, if you return items for replacement, we despatch the replacement goods to you free of charge.

Please return the order to:

Sportworks UK Returns Department
Showroom 46 Space Business Centre
Molly Millars Lane
Wokingham RG41 2PQ

We strongly advise you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost, delayed or damaged in transit on the way back to us.

Once your order has been exchanged or refunded you will receive an email confirmation. However, please make sure you provide a valid email address and add our address to your favourites/contact/non-spam list.

sales@sportworksuk.co.uk

We usually deal with returns within 7 - 10 working days but this may take longer at busy times of the year.

Your statutory rights are not affected.

Product availability
Sportworks UK will advise customers of goods which are out of stock as soon as an order has been accepted. This is a very rare occurrence due to the vast stock holding of our suppliers.
In this unlikely event, we will contact you within 48 hours to advise when replenished stocks will become available again. If this is unacceptable, we will of course offer an exchange or a full refund.

Payments and prices
Payment methods available on internet orders are:
Visa Credit/Visa Debit/Electron/Mastercard/Switch/Maestro/Solo

Cheques or postal orders (made payable to Saportworks UK) are acceptable but orders should be placed by phone with our sales team. An order number will be issued for you to send with your payment. Goods will not be despatched until payment has cleared our bank account.

All prices advertised on the Sportworks UK website include VAT where appicable. VAT at the current rate will be itemised once you reach the checkout. In order for our system to determine that you are VAT exempt you must select Channel Islands rather than United Kingdom from the dropdown list of countries. In the unlikely event you have been charged VAT when you are exempt please contact a member of our customer service team.

As an exclusive Joma and Craft Specialist, Sportworks UK offer our customers the best possible prices directly from the manufacturer. However, there may be times when our competitors are offering extremely attractive prices for a variety of reasons. Please contact us if you find the same product available at a better price and we will do our best to match it.

Delivery times and prices
Non-printed or non-embroidered goods are despatched for delivery within 7-10 days from the day the order is placed. Our printing or embroidery service will obviously add additional time which will be subject to the size of the order and availability of suitable artwork. Delays may be unavoidable at times due to circumstances beyond our control and we will do everything possible to advise you of revised delivery schedules as appropriate.

Delivery charges

Sportworks use a reputable carrier which operate 2-3 day delivery schedules. Charges are levied on weight of goods as follows:
Deliveries within the United Kingdom
Up to 2kg - £4.95
2kg - 5kg - £5.95
5kg - 30kg - £7.95

Deliveries to Ireland and mainland Europe
Up to 2kg - £7.95
2kg - 5kg - £8.95
5kg - 30kg - £10.95

Deliveries outside mainland Europe
Up to 2kg - £10.95
2kg - 5kg - £15.95
5kg - 30kg - £20.95

Orders over £200 are delivered free of charge.

Please ensure that the delivery address can accept and sign for delivery between 8am and 6pm. If deliveries are left without signature we cannot accept liability.

Ordering online
Sportworks UK will often agree to negotiate with clubs who wish to place larger orders on an individual basis and not through the website. This is entirely at Sportworks UK' discretion and does not affect the same high standards we offer to all of our other customers.

In order to benefit from discounted prices advertised on the website, orders MUST be received online and not via any other method.

We do NOT except orders by fax/email. This is due to the obvious security issues with supplying personal details in this manor. We will certainly accept initial enquiries this way but the final order must be processed on our secure website or over the phone with a member of our sales team.

Garment printing and embroideries

Sportworks UK offer a full professional garment decoration service which includes printing and embroidery.

However, please note that our garment printing service is available only via telephone or email orders, or as a follow up service to orders submitted online. When you are making your order online, there will be an option to check a box which instructs us to contact you about your full requirements. This will then be handled via phone or email.

Alternatively, please contact a member of our teamwear sales team to discuss your individual football garment printing and personalisation requirements. Or send us an email instructing us of your full requirements and we will contact you straight back.

Sportworks UK Teamwear Sales
- CALL US NOW: 0845 463 7375 / 07775 911 325
- EMAIL: sales@sportworksuk.co.uk

SUPPLYING ARTWORK
If you send us your artwork on disc or via email please ensure that the files are supplied in a Mac or PC drawing package, ideally Adobe Illustrator with the suffix .ai format. Please also ensure that all colour references are supplied. This may include Pantone colour references which will enable us to match the colours of your existing club crest or sponsors logos.

All text must be converted to curves if not supplying fonts.

Please also ensure that artwork has to be saved as any of the following file formats:
.ai - Adobe Illustrator
.jpeg - high resolution bitmap images only
.tif - high resolution bitmap images only

All of this will greatly aid us in processing your order more accurately and efficiently. Inability to supply the correct information and file formats may result in slightly unexpected results and delay delivery of your decorated order.

IMPORTANT NOTE
Please check your goods carefully upon delivery before carrying out printing/embroidery via a thrid party supplier. Sportworks UK are unable to exchange goods or accept responsibility for incorrect product deliveries after customisation by sources other than Samba Soccer.

Sportworks UK is unable to offer advice on the application of decorative products other than those it supplies and will not accept liability for any damage and/or discolouration attributed to decorative products.

CHARGES
If artwork is supplied in any of the acceptable file formats listed opposite, we do NOT charge any additional fees over and above the standard set-up fee (£25.00). If any artwork is supplied in a format other than mentioned above and does not meet our minimum requirements, an hourly artwork fee will be charged for turning the supplied artwork into a usable format for our process. Samples of your logos are sent for approval before garments are printed.

Standard set-up charge - a one off fee of £25.00

Once set-up, the design is stored on our database, meaning that next season you would not incur this cost again – as the template is already in place.
Additional set-up charges - price upon receipt of club logo reference

Embroidered club crest - £3.50
Printed club crest - From £3.00

Large printed numbers - £2.00
25cm high. For back of playing shirts.
Any colour, any font. If none specified, Sportworks UK reserve the right to make a judgement.
Unless otherwise requested, we will attach numbers 2 to 16 (excluding 13) to a set of 15 shirts. Please indicate which numbers are required on different shirt sizes.

Name on back of shirt - From £3.30
Any colour, any font.

Small printed initials/numbers - From £2.00
5cm high. For front of tracksuit jackets, sweatshirts and shorts etc.
Any colour, any font.

Bag embroidery - £3.30
(same size as badge on a playing shirt)

Sponsor logo print (2 colours) - From £3.00

Sponsor logo print (3+ colours) - From £4.50

*Free quotations available on larger quantities.

Sizes of logos:
We print logos to the Football Association recommended size. The sponsor logos will be enlarged in proportion to the maximum 200 sq cm for front of shirts and 100 sq cm for back of shirts and shorts as permitted by the F.A. unless otherwise specified. However in some cases where the style of the logo is too wide it may not be possible to print to the maximum size allowed. It may also not be possible to print full sized logos on smaller sizes of shirts 26/28 to 30/32. On an order which contains large and small jerseys we will adjust the size of logo to suit all sizes supplied.

Coaching Courses
At the time of publication of the website, all coaching courses are correct. However, coaching course dates, times and availability may change. Sportworks UK reserves the right to cancel any session at any stage. Alternative sessions may be arranged at a later date. If alternative sessions cannot be made, refunds/credit notes will be provided to customers who have paid in advance. Customers who have pre-paid for sessions and have not attended for reasons outside of Sportworks UK control, may be offered refunds/credit notes but solely at the discretion of Sportworks UK Management.

Your information
Sportworks UK keeps your name, address, email and records of previous orders on file. We do this in order to keep you informed of future offers. If you prefer us not to keep you informed of future offers, please ensure you click the relevant box when making your order. Alternatively, please send an email to
sales@sportworksuk.co.uk